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Frequently Asked Questions
Please refer to our FAQ below if you have any questions, if you have any other questions please contact us
Products
Annabiya offers a range of modest ready-to-wear clothing for women, including dresses, skirts, tops, sets and other items suitable for different styles and always in a minimalist spirit.
Yes, our collection includes clothing suitable for all seasons, including lightweight options for summer and warmer pieces for winter.
We favor high quality, comfortable and durable fabrics such as cotton, polyester, viscose, etc., ensuring to offer products that combine comfort and elegance.
Order
To order, simply browse our online catalog, select the items you want, choose the size and quantity, and then follow the instructions to complete your purchase.
Unfortunately, once your order has been confirmed, it is not possible to modify it. We therefore recommend that you carefully check your cart before finalizing your purchase.
How do I track my package?
1. Tracking via the "Parcel Tracking" page on our website
2. Track via the delivery provider with your tracking number received in your shipping confirmation email.
If your order has not yet been processed for shipment, it is possible to cancel it. Please contact our customer service as soon as possible for assistance.
Payment
We accept payments by credit card (Visa, MasterCard, American Express), as well as PayPal to ensure a secure and reliable experience.
Yes, we use secure encryption technologies to protect your payment information. Your security is our top priority.
We currently do not offer installment or deferred payments. Payments must be made in full at the time of ordering.
Payment is usually made in euros. If you use a foreign credit card, your bank may charge a currency conversion fee.
Deliveries
Shipping costs vary depending on the weight of your order and the delivery address. The exact amount will be displayed when you confirm your order.
Standard delivery time in mainland France is 3 to 5 business days after your order has been shipped. Please note that delays may occur during periods of high demand or due to exceptional circumstances.
Yes, we can deliver to an address other than your primary residence, whether it is your workplace or a specific delivery address.
If your order experiences an unusual delay, please contact our customer service team to obtain information on delivery status and any necessary assistance.
Returns and Refunds
Yes, you can return any item that is not suitable for you within 14 days of receipt, provided it is in its original condition, unworn and with all tags attached.
If you would like to exchange an item for a different size, please contact our customer service team to check the availability of your desired size and arrange the exchange.